Delete your Spot account

In the Spot app

1. Open the Spot app and sign in to the account you want to delete.
2. Tap the Account tab at the bottom of the screen.
3. Scroll to the bottom and tap Delete account.
4. Read what is deleted and what is kept, then tap Continue.
5. Tap Delete for good to confirm. This cannot be undone.

Guide accounts carry other people's bookings, so they are closed by the Spot team rather than from the app: contact us and we will hand over your upcoming tours first.

Without the app

If you no longer have the app, sign in on this website and delete your account below. It runs the same deletion as the app.

Can't sign in? Email hello@spottours.co.uk from the address on your account and ask us to delete it. We may ask you to confirm the request from that address, then delete the account within 30 days.

What is deleted

• Your sign-in account. The login itself (email and password, or the link to your Google or Apple sign-in) is removed, so nobody can sign in as you again.
• Your profile. Your Spot profile record: name, email, profile photo link, language and city preferences, notification device tokens and membership status.
• Blocks. People you blocked, and blocks other people placed on you.
• Upcoming bookings. Bookings for tours that have not happened yet are cancelled, your spot is released, and your name on them is replaced with “Former traveller”.

What is kept without your name

• Past bookings. Bookings for tours that already ran stay as a record for the guide (who was on the walk, what was paid or refunded). Your name is replaced with “Former traveller” and your email and phone number are removed.
• Reviews. Your star rating and review text stay so tour ratings remain honest, but your name is replaced with “Former traveller” and the review is no longer linked to you.

Removed on request

Deleting your account does not yet remove the following automatically. Email hello@spottours.co.uk and we will delete them within 30 days. Email a request.

• Messages. Messages and photos you sent in booking chats, group and community chats, and support conversations.
• Uploaded photos. Image files you uploaded: your profile photo, review photos and trip album photos.
• Other records linked to your account. Event RSVPs, community memberships, private tour and venue requests, tips you sent, and copies of emails we sent you.

What we keep, and for how long

• Payment and tax records. Card payments (deposits, tips, web membership) are processed by Stripe, which keeps its own transaction records. We keep the matching booking and payment records for as long as tax and accounting law requires, then delete them.
• App store purchases. Google Play and Apple keep their own records of subscriptions bought through them; deleting your Spot account does not cancel a store subscription — cancel it in your Google Play or App Store settings. Purchase identifiers we hold (for example the Google Play purchase token used to check your membership) are deleted within 30 days unless the law requires us to keep them longer.
• Safety reports. Reports and support threads about safety or abuse are deleted within 30 days, unless we need them to deal with an open safety issue or the law requires us to keep them longer.
• Analytics and crash reports. Usage analytics and crash reports collected by Firebase are pseudonymous and are kept for Google's standard Firebase retention periods, then deleted by Google.